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It is very important that we provide the best service to our patients and therefore we welcome any suggestions, comments or complaints about any aspect of our practice. We hope that most problems can be resolved easily and quickly at the time but if your issue can not be solved in this way and you wish to make a complaint, please let us know as soon as possible, usually within six months of you becoming aware that you have cause for complaint and normally no longer than twelve months after the event.

How To Complain

You can complain in the way that  best suits you. This can be face to face, on the telephone, in a letter or by email. You should try to provide details of:

  • How to contact you.
  • Who or what you are complaining about.
  • Where and when the event that caused you to complain happened.
  • What you would like to be done to address your complaint.

Complaints should be addressed to the Practice Manager. The practice mailing address and a contact form can be found here Contact Us.

What Will Happen Next

 Your complaint will be acknowledged within three working days of receipt. You should receive a full response within 10 working days of the date you raised it. Some complaints may take longer to resolve than others. You will be told if this is the case and be given an explanation.

If you are complaining on behalf of some one else you will need their permission to do so. A form of consent will need to be completed by the person concerned. These can be obtained from the Practice Manager.

What To Do If You're Still Not Happy

If you are not happy with the response to your complaint you can contact the Practice Manager again and we will try to address your concerns. If you remain unhappy you can refer your complaint to the Northern Ireland Commissioner for Complaints (the Omsbudman). The Ombudsman will look at your complaint and decide if he should investigate it.

The Omsbudman
BE2 1478
Belfast BT1 0BR

FREEPHONE 0800343424
Email: ombudsman@ni-ombudsman